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Family Start

Welcome to Family Start

Family Start is a home visiting programme that focuses on improving children's growth and health, learning and relationships, family circumstances, environment and safety.


It helps families/whānau who are struggling with challenges or problems that may make it harder for them to care for their baby or young child.


Family Start has a focus on helping parents do a great job with their child's health, growth, education, and safety.

Family Start is not an alternative to emergency or crisis help from other organisations, but may well work with other agencies and professionals to support you in caring for your child.


How will it help my family? A Family Start Whānau Support Worker will:

  • Visit you at home, starting with once a week, and get to know you, your child, partner, and family/whānau.

  • Find out what parts of being a parent you've already got sorted and what you need help with.

  • Help get the right health care for your child.

  • Explain how your baby is growing and changing at different ages.

  • Help you work out what you want to achieve, change or improve, and make a plan with you to help you get there.

  • Offer you advice and ideas, and help you solve problems as you work towards your goals.

  • Put you in touch with other help or services you need.

  • Support you to keep your baby/child safe.

  • Parenting Resource is a tool to educate and encourage whānau to interact with the child/ren.


When should I contact you? Family life can be a challenge and having a baby and bringing them up is a difficult job at the best of times.

For some of us, this can be harder because of our own personal difficulties and problems or our family/whānau situation. It is at these times that getting help can be really important.


It's better to get help as soon as you can.


We can start any time when the mother is three months pregnant until the child's first birthday. Buf if a child is a bit older, we might still be able to help.


We can keep working with you until your child turns five, if you need it.


Family Start will begin to support babies and their parents/caregivers early - before the baby's birth or in their first year.



Family Start will help:

  • The child grow strong, learn, stay healthy, and have positive relationships.

  • Parents/caregivers to be more confident about caring for their child.

  • Families/whānau create a strong and positive future for their child.


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